North American Paper Company

Challenge:

Customer called with an emergency situation. All instrument air lines were plugged with Calcium Carbonate. Paper machine was unable to start until valve positioners were replaced.

Solution:

• Pull 18 positioners from Crane inventory
• Delivered positioners to local mill within 20 minutes of the after-business hour call
• Technician and Sales Engineer showed plant personnel how to install and calibrate the positioners
• Due to the urgency of the situation, no PO was issued and paperwork was handled the following week

Results:

• Paper machine was able to start within hours of the call to Crane Engineering
• Hours, if not days of unscheduled downtime were avoided
• Customer only ended up requiring 14 positioners, the remaining items were returned with no charges
• ($/hour of production) × (avoided hours of downtime delivered) = Significant Savings to Customer

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