Customer called with an emergency situation. All instrument air lines were plugged with Calcium Carbonate. Paper machine was unable to start until valve positioners were replaced.
Solution:
Pull 18 positioners from Crane inventory
Delivered positioners to local mill within 20 minutes of the after-business hour call
Technician and Sales Engineer showed plant personnel how to install and calibrate the positioners
Due to the urgency of the situation, no PO was issued and paperwork was handled the following week
Results:
Paper machine was able to start within hours of the call to Crane Engineering
Hours, if not days of unscheduled downtime were avoided
Customer only ended up requiring 14 positioners, the remaining items were returned with no charges
($/hour of production) × (avoided hours of downtime delivered) = Significant Savings to Customer
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