Solution:
- Pull 18 positioners from Crane inventory
- Delivered positioners to local mill within 20 minutes of the after business hour call
- Technician and Sales Engineer showed plant personnel how to install and calibrate the positioners
- Due to the urgency of the situation, no PO was issued and paperwork was handled the following week
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Results:
- Paper machine was able to start within hours of the call to Crane Engineering
- Hours, if not days of unscheduled downtime were avoided
- Customer only ended up requiring 14 positioners and the remaining items were returned with no charges
- $/hour of production x avoided hours of downtime delivered...
Significant Savings to Customer
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